Reservationist (Luxury Lodge) - Pongola

Luxury Game Lodge based close to Pongola is looking for a Reservationist. Duties: Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints; exercise judgement when escalating it to the Reservations Manager Ensure accurate information, quoting, booking and detailed capturing of reservations Maintain cl…